State Farm® Insurance Agent Casey Phillips
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bryan Carey
October 28, 2024
"Casey and her team are AMAZING! So very personable, friendly, knowledgeable and work quickly to take care of any customer needs! I HIGHLY recommend Casey as your State Farm local agent!! I also appreciate that I found her, rather than being solicited when I decided to switch home and auto insurance providers. Also of note, of all insurance providers I called, (I called about 10 different ones) State Farm had the best coverage and cost options for me! 5 star service above and beyond! Thank you Casey!"
Ramona Perez
October 4, 2024
"Casey very professional and kind and patient thanks Maximo Perez"
Michael Phillips
July 26, 2024
"Brooke was very professional and promptly got me what I requested."
"We’re so glad to hear that Brooke was able to assist you quickly and professionally. Your satisfaction is our priority, and we appreciate you taking the time to let us know. If you have any more requests or need further help, we’re here for you!"
Jennifer Coker
July 26, 2024
"I love going into the office! Jo Anna and Casey make it so easy to navigate any issues and are always available to answer any questions no matter how dumb they might be"
"Thank you so much for your kind words! We’re thrilled to hear that Jo Anna and Casey have made your office experience smooth and enjoyable. They’re fantastic at what they do, and it’s great to know their support is making a difference! If you have any more questions or need further assistance, feel free to reach out anytime. Thanks again for your feedback!"
McCall Jones
July 22, 2024
"Julia was amazing! She helped me figure out which discounts I could get on my car insurance and got me a great rate!"
"Thank you so much for the review! We are happy to hear that Julia was able to help you with your car insurance and assist you with finding your best rate! "
George Mitchell
March 27, 2024
"I've been with State Farm many years 😳 getting harder and harder to do business with them 😕 with that becon drive safe and safe making hard for drivers with No record. 🙄"
Mary Schmidt
February 6, 2024
"Harley really helped me when "the chips were down". I had lost my auto insurance due to my former company counting both "at fault" and "not at fault" accidents. Harley and State Farm were able to secure a policy for me. She handled it in a professional and pleasant manner. I'm very appreciative of her commitment and courtesy to me at a time it was most needed. Thank you Harley."
"Thank you so much for taking the time to write this review. We are so glad that we were able to assist you with your auto insurance. Our team prides ourselves on our professionalism, so it means that world that you have recognized this as well. Thank you ! "
Cindy Cox
February 2, 2024
"Julia had been so helpful getting us back to State Farm. She is very sweet and pleasant to work with."
"Thank you so much, Cindy for your kind words! We are so proud to have Julia on our team. We are always here to assist you if you have any questions or concerns! "
Beth Williams (B)
December 1, 2023
"My mother had to switch insurance agents because Casey and her team gave her the run around whenever she asked to cancel her policy on a vehicle that she hasn't driven in 2 years. She was told that she would lose a discount and still have to pay the same amount if she cancelled the car. Today we found out that isn't true and she was FINALLY able to drop the policy because our new agent actually listened and wasn't money hungry. Casey was rude to my mother and told her once "you're not getting out of paying this". My mom can't walk, drive, and has had a massive heart attack -- yet we were charged over $50 a month extra just for a car that won't run to sit in our yard. This added up to well over a grand over the years in unnecessary payments. This is unethical and unprofessional. I'm reporting this to the BBB. She should be refunded for the months that we were forced to pay! We have had house, life, and vehicle insurance with State Farm for years and were so disappointed with being taken advantage of."
"Hi Beth, we seem to have a misunderstanding here. I explained several times that we could cancel the policy on the vehicle that was not being driven, but that your mother would have to cancel the tag to avoid fines with the tag office. At the time, I do not think your mother was interested in this option. And we advised that she would lose her Multi Car Discount for dropping down to one vehicle. Which still would be the State Farm guideline, no matter what agent you are insured with. I have never been ugly or rude to either of you two, and definitely did not say what you quoted above. I really enjoyed working with you & your mother & have even personally dropped off documents at your mother's home since she was not able to come to the office! I truly did my best for your household & your mother and I discussed many different options for this account to save her money! I was never aware that there was such an issue and I apologize that you were displeased with your service. But I do assure you that we do everything ethically and compliantly at my agency! As a business owner, I do understand that sometimes we just aren't the right fit for some people, and some people just aren't the right fit for us! So I am happy to know that you have found an agent that best suits your needs! As much as I disagree with several things you have stated on this review, you are entitled to your opinion and I respect that. I hope you guys have a Merry Christmas ! "
Molly Megivern
November 17, 2023
"Casey was without a doubt the most helpful and professional insurance agent I have ever worked with! I did a bit of shopping with other insurance companies and they wouldn’t provide too much detail as to what I was missing to gain coverage. After placing me on a brief hold when we were confirming the coverage, she found out that my vehicle had everything already on it and we could move forward! I am very pleased to now be a customer with State Farm for auto insurance. Thank you so much for the help!"
Phyllis Gentry
November 13, 2023
"Staff goes above and beyond to help ! Bianca is always is there to help make life dealing with insurance a little less stressful"
"Aw, thank you so much for this review! We appreciate you guys & love getting to work with you. Bianca is a great help in keeping our policy holders happy! "
Drigo Celis
October 5, 2023
"Jo Anna is always so nice and helpful. Casey and team are great!"
"Thank you for your review, Drigo! I'm glad that you find Jo Anna's service to be helpful & nice. Please don't hesitate reaching out, we are always here to help! "
Bernard Castillo
September 15, 2023
"Harley greeted me as soon as I walked in the door and began to process all my information for a quote. In the middle of it all, Casey came out and took a look at everything and together they got everything looked at in detail to make sure I was taken care of. They were both super nice and very helpful and I was very satisfied with the coverages for my home and both of my vehicles. They beat out my previous insurance company USAA in premium price with quite a bit more coverage. Highly satisfied."
"Thank you, Bernard for your review. It was a pleasure working with you! I am glad that you are satisfied, and I was able to assist you with finding the proper coverage for all of your vehicles. We hope to see you soon! "
Myra Watts
September 10, 2023
"She is awesome"
"Thank you for your review, Myra! We appreciate you greatly. "
Cathy Porter
August 13, 2023
"The employees try very hard to help, if they can."
Toni Tinch
August 2, 2023
"Carl went above and beyond for me when I was in a tough situation and needed to obtain car insurance. He worked quickly to secure me coverage and went out of his way to make sure I took advantage of every discount that I could to make my coverage as low as possible. He was very prompt with responses to all of my inquiries and he really took the time to explain things to me to make sure I understood all areas of my coverage. I already have and will continue to recommend Carl to anyone I come across who has insurance needs!"
Steve Neill
August 2, 2023
"Great staff and very reliable and always available to help you"
"Thank you for taking the time to leave us this review, Steve! We appreciate you greatly! "
Mickey Redmon
August 2, 2023
"Jo Anna was such a great help with assisting my daughter with her insurance. It was simple to set up and she did everything in her power to make sure it was affordable. I recommend everyone contact Jo Anna for your insurance needs!!!!!"
"Thank you for your review, Mickey! We greatly appreciate your business and your thoughtfulness in this review. We love Jo Anna & I'm so happy she was able to assist your daughter with her insurance needs. "
Kevitta Brooks
August 2, 2023
"Great customer service from Mr. Carl Evans!!!"
Brenda Jones
August 2, 2023
"Carl is the best!! He is very polite and professional! He helped me save money on my car insurance. Carl went above and beyond to make sure I had the coverage I needed and that I was completely satisfied! Thank you Carl and Casey Phillips State Farm!!"
carolyn crouch
August 2, 2023
"Carl is very knowledgeable and the most helpful insurance agent and would be happy to help anyone. He actively looks for the best rates and coverages and always looks out for the customer."
Brian Hammock
May 22, 2023
"Harley has really helped me. My last insurance was going to drop me and I went in today just to see. Well she got me going in a very short time. I will recommend to anyone I can."
Matthew Jones
May 3, 2023
"Harley Jones is always such a big help and truly there for the costumers. If I could leave 10 stars I would, I highly recommend going to see her!"
Kristi Thompson
May 3, 2023
"Harley was a delight to work with. Highly organized and professional. Great Company"
Anthony Thompson
May 2, 2023
"Talked to Harley Jones, very professional, knowledgeable, and polite. Highly recommend her for you insurance needs."